Privacy Policy

Your privacy is important to us.

This Privacy Policy applies to services provided by User Evaluation, a product of Neu Software LLC. (“we”, “us”, or “Company”) and our website, product pages, mobile or web applications, or other digital products that link to or reference this Policy (collectively, the “Services”) and explains what information we collect from users of our Services (a “user”, “you”, or “your”), including information that may be used to personally identify you (“Personal Information”) and how we use it. We encourage you to read the details below. This Policy applies to any visitor to or user of our Services.

We reserve the right to change this Privacy Policy at any time. We will notify you of any changes by posting a new Privacy Policy to this page, and/or by sending notice to the primary email address specified in your account. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page. Your continued use of our Services after changes are posted means that the collection, use and sharing of your Personal Information is subject to the updated Privacy Policy.

Please read this Privacy Policy carefully. By providing Personal Information to us, you consent to our collection, holding, use and disclosure of your Personal Information in accordance with this Privacy Policy. Contact us if you have questions; our contact details are at the end. If you do not wish to provide Personal Information to us, you do not have to, however this may limit your ability to use or access the Services.

1. How this Privacy Policy works

The Privacy Policy applies to your information when you visit our website or otherwise use the Services. This Privacy Policy does not apply to websites, apps, products, or services that we do not own or control, including any third party services or websites (“Third Party Services”) and the websites, apps, products, and/or services of our Customers. This means that this Policy does not explain what our Customers do with your information that we provide to them (or any information they collect directly from you, their Authorized User). Information provided by or to third parties, such as our Customers, are controlled by their respective privacy policies, which we encourage you to review for more information about their practices.

2. What information we collect

As a user of the Services, you may provide information to us. This includes:

profile information like your name, email address, and profile photo (“Account Information”);
the content you provide through the Services, for instance, projects, notes, tags, and files;
content, files, or other media that you import to the Services, through our integrations;
when you subscribe to our paid services, your billing details including your address;
details of services we have provided to you or that you have enquired about;
your responses to questionnaires, surveys, or requests for feedback;
additional Personal Information that you provide to us directly or indirectly through your use of our Services, associated social media platforms or accounts from which you permit us to collect information.

We log certain information (“Technical Information”) about your access and use of our Services. This includes:

Device data: the type of device you use, data on device advertising IDs and similar hardware qualifiers, the browser you use, your operating system, and approximate geographic location data.
Usage data: search terms entered, pages viewed, and other usage behavior identified by analytics events.
Network and internet information: URLs and Internet Protocol addresses.
Information we collect on the use of the Services via cookies and other tracking technologies (see section 5 below).

If you are using our services as a Customer, we may process Customer Data in the course of our business relationship with you. “Customer Data” refers to data that you as a Customer upload or create within our Services, which may include Personal Information of you, your representatives, or your Authorized Users. Any Customer Data is controlled by the respective privacy policy of the Customer. For Authorized Users, we encourage you to review the privacy policies and/or notices of the Customer for more information about their privacy practices.

3. How we use information we collect

We collect and use your information:

to enable you to access and use our Services;
to enable you to add Customer Data via the Services;
to improve our Services through research and development;
to otherwise deliver and improve the Service and your overall user experience;
to process your payments where you have signed up to a paid service;
to contact and communicate with you;
to prevent and address technical problems;
to analyze how you use the Services with tools such as Google Analytics and other tools;
to help us understand traffic patterns and know if there are problems with the Services;
to provide you with support services if requested;
for internal record keeping;
for advertising and marketing, including to send you information about our products and services;
in connection with a merger, acquisition, reorganization or similar transaction;
when required by law or to respond to legal process;
to protect our users, other individual lives, and/or the rights or property of Company;
to maintain the security of the Services;
for any other purpose with your consent.

We use advanced AI models, including Large Language Models (LLMs), to deliver our services. While we employ these technologies, your personal information remains secure and private.

We never send any personally identifiable information to LLMs or any other AI models we use. This step ensures your data remains confidential and isn’t exposed to these systems.

We maintain a strict policy that prohibits the use of customer data for training our AI models. Your data is yours alone. We do not use it to train our AI systems. Maintaining the balance between using new technology and preserving user privacy is important to us; as we use AI to improve our services, we uphold your data privacy and security.

User Evaluation is a collaborative cloud product built for teams. That means sharing information with others through the Services, and with certain third parties. We share information as described below.

We share your information with:

other users of the Services (e.g., when you share information with them);
other third parties, such as our partners and service providers who help us provide the Services;
Third Party Services, such as third party integrations with the Services;
government authorities and law enforcement officials, if we believe disclosure is necessary or appropriate to comply with laws or regulations, to protect the rights, property, or safety of us or others, or to prevent or stop activity we may consider to be illegal, unethical, or legally actionable;
other third parties with your consent.

5. How we use tracking technologies

We, our service providers and partners may use cookies and other tracking technologies, such as web beacons, to collect information about you when you interact with our Services. We may use these to deliver a better user experience, to analyze website usage, and to personalize our Services.

Cookies are small data files that are stored on your device when you visit a website. Web beacons are small graphic images placed on a web page or in an email that allow us to determine whether you have performed a specific action. We use the following types of cookies and tracking technologies:

Essential Cookies: required for the operation of our Services. They include cookies that enable you to log into secure areas.
Advertising Cookies: these cookies track your browsing habits and are used to deliver advertisements that are more relevant to you.
Analytics Cookies: used to measure and analyze how users interact with our Services. We may also use other tracking technologies, such as pixel tags.

We use the information collected by cookies and other tracking technologies for purposes such as:

remembering your preferences and settings;
conducting research and diagnostics to improve our Services;
monitoring the performance of our Services;
preventing fraudulent activity;
improving security;
delivering content, including ads, tailored to your interests;
analyzing how our Services are being used.

For more information about cookies, please visit our Cookie Policy.

6. How we protect your information

We have implemented technical, organizational and administrative measures designed to protect the information we collect from or about you. These include encryption, authentication, and access controls. We also use firewalls and data loss prevention technology to protect your information.

User Evaluation prioritizes the security of Customer Data. As part of our commitment, we use multiple encryption layers, including Secure Sockets Layer (SSL) encryption, a security protocol that ensures the safe transmission of your data across the internet. Every piece of information you share with us, or that we collect from your use of our Services, is encrypted during transmission to prevent unauthorized access.

In addition to SSL encryption, we use a strong encryption-protected database for storing your information. Even at rest, your data remains in a secure database, which is designed to defend against potential threats. We monitor and update our security infrastructure on an ongoing basis.

7. Data storage, transfer, and security

We store information collected through the Services on servers located in the United States. We may also store it on servers and equipment in other countries. By using our Services, you consent to the transfer of your information to, and the collection and processing of your information in, the United States and other countries. We take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy.

8. Links to other websites

The Services may contain links to other websites or services. We are not responsible for the privacy practices of those websites or services. We encourage you to read the privacy policies of those websites and services.

9. How long do we keep your information

We will retain your information for as long as your account is active or as needed to provide you with the Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

10. Your rights

You may have certain rights under applicable laws with respect to your Personal Information, including the right to access, correct, delete, and restrict the processing of your Personal Information. You may also have the right to object to certain processing activities, the right to data portability, and the right to lodge a complaint with a supervisory authority. You may also have the right to withdraw your consent to our processing of your Personal Information at any time.

To exercise any of these rights, please contact us at support@userevaluation.com. We will respond to your request in a reasonable timeframe. Please note that we may need to retain certain information for recordkeeping purposes, to complete transactions, or when required by law.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information in relation to your request to speed up our response.

11. Contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at support@userevaluation.com.